Terms of Use
Enigmaconcepts.com agrees to provide, and Client agrees to receive, access to the Web Hosting and related Services according to the following Terms and Conditions:
1.0. General
1.1 The Client is the person or entity who is applying to receive, or who is receiving, Web Hosting Services from enigmaconcepts.com
1.2 The Web Hosting Service is provided on an "AS IS, AS AVAILABLE" basis. Enigmaconcepts.com gives no warranty, express or implied, for the Web Hosting Services provided. This 'no warranty' clause expressly includes any reimbursement for losses of income due to disruption of services by enigmaconcepts.com or its providers beyond the fees paid by the client to enigmaconcepts.com for services.
1.3 Client will use the Web Hosting Services in a manner consistent with any and all applicable laws of the State of Queensland and the Australian Federal Government.
1.4 Use of any information obtained by way of enigmaconcepts.com is at the Client's own risk, and enigmaconcepts.com holds no liability for such use.
1.5 enigmaconcepts.com is not responsible for any damages arising from the Client's use of enigmaconcepts.com Web Hosting services or by the Client's inability to use the Web Hosting services for any reason.
1.6 While enigmaconcepts.com shall make every reasonable effort to protect data stored on Client's Server(s), enigmaconcepts.com is not responsible for Client's data, files, or directories residing on enigmaconcepts.com equipment. The client is solely responsible for maintaining data, file, and directory structure backups.
1.6.1 If required, Client must contact Enigma Concepts for a CPanel tutorial to learn how to backup data on the CPanel. This is particularly relevant to Clients using CMS (content management system) software. Enigma Concepts will not be responsible for co–ordinating such training. Client will be invoiced for training at the advised hourly rate.
1.7 The customer is required to provide enigmaconcepts.com with correct and up to date contact details for billing and technical notification purposes. Enigmaconcepts.com takes no responsibility for disruption to services due to inability to contact the customer.
2.0 Payment
2.1 The client agrees to a once off set up fee and ongoing service fees for provision of Web Hosting Services. In addition setup fees may be charged for additional services as per prices indicated at the enigmaconcepts.com website. 3 GB of data transfer is included per month with the 30mb hosting account. Excess bandwidth will be charged at 13.2 cents (GST inclusive) per megabyte. All other web hosting packages include unlimited data transfer.
2.2 Our preferred method of payment is via credit card payment and in accordance with the payment terms indicated on the enigmaconcepts.com invoice, which will be forwarded to the client by postal mail or electronic mail.
2.3 Monthly accounts can be paid by credit card only and payments will be required 48 hours prior to the monthly renewal date. Annual accounts can be paid by Cheque, Money Order, Credit Card or Direct Deposit and again must be paid 7 days in advance of the expiry date for that account.
2.4 Where customers elect to pay their account on a quarterly basis, the first payment from the customer will include three months charge for hosting including any relevant services specific to that account. All hosting accounts are paid in advance.
2.5 For all clients electing either a quarterly or an annual hosting account and paying cheque, money order credit card or eft:
2.5.1 Client will receive an invoice by postal mail or electronic mail no less than two (2) weeks prior to the due date of the invoice.
2.5.2 Where an invoice becomes more than 14 days overdue, the client's service will be automatically deactivated pending payment. A re-activation fee will be applied to the client's account in addition to any outstanding amounts. Reactivation of service will only occur where the full amount, including reactivation fee(s), is paid.
2.5.3 Reactivation of service will only occur where the full amount, including reactivation fee(s), is paid. Reactivation fees are $55 per account.
2.6 Enigmaconcepts.com reserves the right, in its sole discretion, to deactivate the client's Web Hosting account(s) upon any indication of credit problems including, but not limited to, delinquent payments for any of Enigma Concepts services or products.
2.7 For clients that have chosen to pay by credit card:
2.7.1 Client will receive an invoice by postal mail or electronic mail no more than one (1) week after the due date of the monthly hosting account.
2.7.2 Payment will automatically be deducted from the client's nominated credit card account on, or within 7 days of, client's account due date on an annual, quarterly or monthly basis as nominated by the client. If an alternate payment method is required, it is the client's responsibility to contact Enigma Concepts and provide notification to this effect.
2.7.3 Where an invoice becomes more than 14 days overdue, the client's service will be automatically deactivated pending payment. A re-activation fee will be applied to the client's account in addition to any outstanding amounts. Reactivation of service will only occur where the full amount, including reactivation fee(s), is paid.
3.0 Domain Names
3.1 Enigmaconcepts.com provide no warranty or guarantee that the domain name applied for will be available for registration by you, the client.
3.2 Registration and ongoing use of a domain name are bound by the relevant naming authority's policies and procedures. See 3.13.
3.3 You, the client, agree to irrevocably waive any claims against enigmaconcepts.com that may arise resulting from the decision of a naming authority to refuse to register a domain name.
3.4 In the circumstances that enigmaconcepts.com did not register your domain name, you accept that it is your responsibility to ensure that your Domain Name Licence is renewed, furthermore, enigmaconcepts.com will accept no responsibility or liability for the renewal of your domain name under these circumstances.
3.5 Payment for registration or renewal of a domain name must be made prior to any action being taken by enigmaconcepts.com to submit the registration or renewal application to the appropriate registrar.
3.6 Should enigmaconcepts.com undertake the renewal of a domain name on your behalf where the original registrar for the domain is different to enigmaconcepts.com registrar of choice, the successful renewal of the domain by enigmaconcepts.com will be dependant on your agreement to transfer the domain to our registrar of choice.
3.7 Domain registration applications will only be processed upon payment for this service and enigmaconcepts.com accepts no responsibility for delays in domain registration where the delay results from a third party.
3.8 Domain renewal requests will only be processed upon payment for this service and enigmaconcepts.com accepts no responsibility for delays in domain renewal where the delay results from a third party.
3.9 Domain registration applications and renewal requests will be processed within 1 -2 business days of receipt of payment and other required information from you, the client.
3.10 Requests for cancellation of domain registration will be accepted up to 48 hours after registration of the domain by our registrar. Fees apply for cancellation of a registered domain.
3.11 Requests to transfer ownership of a domain name to a different entity will be accepted by enigmaconcepts.com however, enigmaconcepts.com is bound by the relevant policies of the appropriate naming authority. Fees apply.
3.12 Official Policy Documentation for the ".au" domain name space can be located at www.auda.org.au
3.13 Enigmaconcepts.com’s registrar of Choice for all TLD (.com, .net, .org, .biz, .info) domain registrations and renewals is Enetica, details accessible at www.enetica.com.au. All TLD domain registrations and renewals are bound by Enetica’s policies in addition to any conditions stated in these Terms & Conditions and any policies published by the relevant naming authority.
4.0 Change
4.1 Enigmaconcepts.com reserves the right to modify these Terms and Conditions in any way and as required. Notice of such changes will be delivered to users via postings on enigmaconcepts.com Web Site only. Continued usage of Web Hosting Services indicates the client's acceptance of the Terms and Conditions in their amended form.
5.0 Trademarks and Copyrights
5.1 The client warrants that it has the right to use the applicable trademarks of Client, and grants to enigmaconcepts.com the rights to use such trademarks, if any, in connection with enigmaconcepts.com ‘s promotion of, referencing of, cataloging of, or indexing of it's Web Hosting clients.
5.2 The client hereby agrees that any material submitted for publication on enigmaconcepts.com through Web Hosting Services received by the Client will not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything libelous or harmful.
6.0 Hardware, Equipment, and Software
6.1 The client is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access the Web Hosting Services. enigmaconcepts.com makes no representations, warranties, or assurances that the client's equipment will be compatible with enigmaconcepts.com services.
7.0 Internet Etiquette
7.1 Users of Internet and electronic forums should be considerate of the expectation and sensitivities of others on the network when posting material for electronic distribution. The network resources may not be used to impersonate another person or misrepresent authorisation to act on behalf of others or enigmaconcepts.com. All messages transmitted via enigmaconcepts.com service should correctly identify the sender furthermore; users may not alter the attribution of origin in electronic mail messages or postings. Users must not attempt to undermine the security or integrity of computing systems or networks and must not attempt to gain unauthorised access to said systems, networks or services.
7.2 Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. Enigmaconcepts.com is not liable for protection or privacy of electronic mail or other information transferred throughout the Internet or any other network enigmaconcepts.com or its customers may utilise.
7.3 Use of distribution lists via unsolicited electronic mail or other electronic mailings is strictly prohibited. enigmaconcepts.com reserves the right to deactivate the Client's Web Hosting account(s) upon an indication of such activity. Client hereby agrees to indemnify and hold harmless enigmaconcepts.com from any claim resulting form the client's or another party's use of electronic mail service(s) on the client's Web Hosting account(s).
7.4 Obscene Speech or Materials -- Using enigmaconcepts.com ‘s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is strictly prohibited.
7.5 Defamatory or Abusive Language -- Using the enigmaconcepts.com network as a means to transmit or post defamatory, harassing, abusive, or threatening language is strictly prohibited.
7.6 Other Illegal Activities -- Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software is strictly prohibited.
7.7 Other Activities -- Engaging in activities, whether lawful or unlawful, that enigmaconcepts.com determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations is strictly prohibited.
Enigmaconcepts.com reserves the right, in its sole discretion, to suspend the client's services provided by enigmaconcepts.com - including but not limited to web hosting services, email accounts or others - without notice upon proof of breach of the clauses outlined in Section 7.0 of this agreement.
8.0 Termination
8.1 The client may cancel the Web Hosting Services provided by enigmaconcepts.com upon the conditions that requests for cancellation are made in writing and sent to enigmaconcepts.com via postal mail to 62 Pacific Avenue, Sunshine beach, QLD 4567 or, via electronic mail to customerservice@ enigmaconcepts.com. Cancellation of any services will not take effect until such notice is received. A refund is only available if enigmaconcepts.com receives the cancellation request within 30 days of the purchase date for the services you are wishing to cancel. Setup fees are not refundable at any time.
8.2 Within 2 business days of receipt of cancellation request, the service will be deactivated. The service (including any files, hosting space, databases or other related items) will be deleted from enigmaconcepts.com ‘s servers 7 days after account/service deactivation. It is the responsibility of the client to ensure that all required data is backed up by the client prior to deletion.
8.3 Refunds will only be granted if cancellation occurs within the first 30 days of service provision. Setup fees are non-refundable.
8.4 Enigmaconcepts.com reserves the right to suspend Web Hosting Services and any other services provided without notice for any unpaid or partially paid balances. The Client is responsible for any legal fees incurred during the collection of any unpaid amounts.
8.5 Spamming (the practice of sending unsolicited, unwelcome mass mailings to people) is strictly prohibited. Any client found to be Spamming will have their Web Hosting and any other services immediately terminated and find themselves billed for any unpaid balances as well as for any damages that occur as a result of the act of spamming.
9.0 Satisfaction Guarantee
The client may terminate any services solicited by them from enigmaconcepts.com within the first thirty (30) days from activation of the hosting account and receive a full refund. A request for termination of services must be received in writing or via email as per outlined in Section 8.0, Termination. Setup fees and domain name payments are not refundable.
10.0 Privacy Policy
Agreement with, and acceptance of, enigmaconcepts.com ‘s privacy policy is implied by your acceptance of these Terms & Conditions. Details of the Privacy Policy can be found at http://www.enigmaconcepts.com/privacy.htm.
11.0 Agreement
The client agrees that the abovementioned terms and conditions constitute the full and complete understanding between enigmaconcepts.com and the client of the obligations and responsibilities of both parties to the other.
